Frequently Asked Questions

All solid gold pieces will be hallmarked and silver pieces can be hallmarked if you wish - just let me know. 

If you want to find out more about hallmarking please follow the link below: https://www.assayofficelondon.co.uk/hallmarking/what-is-a-hallmark

The best way to measure your ring size is to either get your finger professionally sized in a shop or purchase an adjustable, reusable ring sizer from my shop for £2. 

The next best way is to measure the inside diameter of a ring in mm either with a ruler or with a ring size measuring app such as 'Ring Sizer by Jason Withers' where you place a ring on your phone screen and use the app to measure it.

Alternately if you know your ring size using either the UK standard letter chart, or a number chart then please send me this.

Feel free to ask me any questions!

If you receive your ring and it does not fit I may be able to re-size it for you depending on the kind of ring. Please email me to check!

I predominantly use sterling silver and 9ct gold. I have also made copper, brass, gold-filled and gold vermeil pieces. All the gold and silver I buy is recycled which does not reduce its quality.

I only use recycled sterling silver & gold to create my jewellery. Using recycled versions of these materials doesn’t decrease or change the composition or purity of the metal. The metal costs a fraction more but from a sustainability point of view I believe this is the right choice. All my packaging is recyclable, from my jewellery boxes to the packing tape I use.

Each piece of handmade jewellery is built to last and to be worn everyday.

 Gold Vermeil pieces consist of a layer of 18ct gold electroplated onto a sterling silver base. Gold Vermeil pieces are made purely from precious metals, unlike gold-plated items, and have a much thicker coating of 18ct gold. Gold Vermeil pieces must have at least a 2.5-micron layer whereas gold-plating only requires a minimum of 0.5 microns. This means the piece contains 5x the gold and is, therefore, far more durable. 18ct gold is an alloy which contains 75% pure gold and this is the highest percentage of gold that jewellery should be made of due to the soft nature of solid gold.

Due to the bespoke nature of most of my pieces I cannot offer refunds as I will have made the piece specifically for you. I am very happy for you to email me if you have an issue and I will try my best to help you!

Unfortunately due to the made-to order nature of my business I am unable to exchange most products for other sizes/finishes. If you need a ring re-sized this may be possible - please contact me.

Lead time will depend on the item's complexity. For many of the bespoke designs, there will be a waiting time to source the raw materials for your design. Upon ordering I will let you know the estimated day of dispatch and once I start making the item I will let you know.

​Please let me know if you need the piece by a specific date and I will try my best to accommodate this.

In general most pieces will take 1-2 weeks with solid gold and gold vermeil items taking 3-4 weeks due to hallmarking and gold electroplating.

Items will be shipped via Royal Mail and will fit through a letterbox. Orders that are over the value of £75 will be sent with tracked postage automatically.